Self help
Geneos
Geneos Self-help
ITRS - General
Geneos FAQs
- ALERT GOVERNANCE: How do I manage my alerts such that I am not overwhelmed?
- Geneos - IBM i - Lower the Priority of IBM i jobs created by IBM i Plugins
- Vulnerability in Apache Log4j
- Gateway Hub SSO & Kerberos Token size limits
- LDAP: error code 49 - 80090308: LdapErr: DSID-0C090453, comment: AcceptSecurityContext error, data 52e, v3839
- Gateway Hub installation and cloud-init based system issues
Active Console FAQs
- Geneos - Active Console - Refactor List Views containing XPaths with Non-Identifying Predicates
- How to create a diagnostics file for the Active Console
- I have problems trying to start up the Active Console
- Geneos - Active Console - Seeing "displayConversionInformation(Unknown Source)" error message on start-up
- Why can't I open my Active Console with the error "Failed to load native library, exiting"?
- Geneos - How to fix Active Dashboard links to another tab after upgrading to a GA4.X Active Console?
Active Dashboard and Palette FAQs
- Geneos - How to display date and time on a dashboard
- Geneos - How do I access object properties more quickly in Active Console Dashboard?
- Geneos - Active Console - Why does the Active Console complain when importing a dashboard ?
- Geneos - Active Console - Infrastructure Monitoring Dashboard (Example Dashboard)
- Geneos - Templated Dashboards
- How can I set links when using custom tools in the dashboard?
Dashboard and Web Server FAQs
- Geneos - How to solve "keytool error: java.io.IOException: keystore password was incorrect" due to unsupported characters
- Geneos - Web Dashboard - Page cannot be reached
- How to solve blank texts on objects after upgrading to a GA4.12 or a newer Web Dashboard
- Web Dashboard's Mbeans
- Why is my dashboard blank when uploaded to WebDashboard under RHELv7.4 +?
- How do I enable WebServer/WebDashboard debug?
Gateway Setup Editor FAQs
- Geneos - 'schemas' : Unmatched child node. Perhaps the nodes are in the wrong order, or the node is invalid at this location?
- Geneos - How do I input a comment in a rule?
- Geneos - Why do the parentheses disappear in the rule
- How to reformat an existing datacell? e.g. change the display unit
- Geneos - How do I compare two or more cells that are in different samplers?
- Geneos - Using rules how do I convert seconds to days, hours, and minutes?
Gateway 2 FAQs
- Geneos - How to use the email.pl script to send alerts to recipients defined in a managed entity's attribute
- Geneos - How to use a path variable to enable or disable various rules
- Geneos - How to compare Unicode characters in gateway rules
- Geneos - How to use REST API to pause and resume database logging
- Geneos - How to set up a command to run a bash script with variables
- Geneos - Why are severity changes on snoozed cells not reported on the Event Ticker
Gateway2 Error messages
- Gateway crashing after "Too many open files" error is logged
- Geneos - Gateway - Why does the error "ERROR: TRANSLATOR Unhandled message of type 5678" occur in the gateway?
- How to resolve 'FATAL: Gateway New listen port (9001) is unavailable' when running two gateways on a primary server
- What is the error StartTime must be earlier than the endTime?
- Geneos - Gateway - What does the gateway log error "INFO: AlertManager Unable to determine snooze and active state of variable.." mean?
- Geneos - How do I fix "WARNING Absolute/Relative secondary variables should not contains wildcards - only the first data-item returned will be used..." when saving Gateway configuration
Geneos Databases and Data Retrieval FAQs
- Geneos - what does the error mean: WARN: DBLogger::updateCellLogValueFailed Failed to lookup dataitem '<XPath>', log success state may be invalid
- How To Solve The Error - "ct_connect(): protocol specific layer: internal Client Library error: There is a tds login error. The installed encryption handler returned a status that was not CS_SUCCEED"
- Gateway database logging, performance and .dat dump files
- Does the var_ref value in Database Logging have a maximum limit?
- My Geneos data is stored in Oracle, but the indexes do not reduce when I delete data?
- How can I resolve the error ORA-08177: can't serialize access for this transaction
Security and User Access FAQs
- Geneos - How to restrict which data a user can view from a gateway?
- Geneos - How do Command Permissions and Command Groups work in Gateway Authentication
- Using SSL Certificate Chains to Validate Netprobes
- I know I can restrict access to specific commands using authentication, but can I restrict access to individual arguments of a command?
- Can commands be disabled or restricted for certain users?
- How to setup gateway authentication for a generic user?
NetProbe FAQs
- Geneos - How to show the environment variables of a running Netprobe process in Linux
- Geneos - How to address the error "ConvertTo-SecureString : The system cannot find the path specified." in the Citrix Integration solution
- Geneos - How to address the error "ConvertTo-SecureString : Key not valid for use in specified state." in the Citrix Integration solution
- A Windows Netprobe's timezone is different from its host's timezone
- Self-Announcing Netprobe debug settings
- Windows Netprobe disconnects and sometimes hangs