Self help
Geneos
Geneos Self-help
ITRS - General
Geneos FAQs
- Can I run Geneos in the cloud and on containers ?
- ALERT GOVERNANCE: How do I manage my alerts such that I am not overwhelmed?
- Netprobe to Gateway Communication and Efficiency
- Alert Governance Identification Template
- Managing Load in Geneos
- How do I avoid expensive XPaths that slow down my console and Gateway
Active Console FAQs
- How to create a diagnostics file for the Active Console
- How do I read and understand AC and GSE Diagnostic Files
- How do I get and install the Active Console?
- ActiveConsole Workspace Not Saving in GA4.9.0
- I have problems trying to start up the active Console
- When I start my Active Console, I received "Display Conversion Information" error message, how do I fix it?
Active Dashboard and Palette FAQs
- How do I access object properties more quickly in Active Console Dashboard?
- Why does the Active Console complain when importing a dashboard ?
- Infrastructure Monitoring Dashboard (Example Dashboard)
- Templated Dashboards
- Active Dashboard 3D Shapes have two categories
- How can I set links when using custom tools in the dashboard?
Dashboard and Web Server FAQs
- Web Dashboard: max thread count links to max number of user connection
- How to solve blank texts on objects after upgrading to a GA4.12 or a newer Web Dashboard
- Web Dashboard's Mbeans
- Why is my dashboard blank when uploaded to WebDashboard under RHELv7.4 +?
- WebSlinger: How to solve the error - connection rejected as user authentication is on and component does not allow for authentication. (#100005)
- How do I fix HTTP ERROR: 503 after upgrade of Geneos Web Dashboard
Gateway Setup Editor FAQs
- 'schemas' : Unmatched child node. Perhaps the nodes are in the wrong order, or the node is invalid at this location?
- How do I input a comment in a rule?
- Why do the parentheses disappear in the rule
- How to reformat an existing datacell? e.g. change the display unit
- How do I compare two or more cells that are in different samplers?
- Using rules how do I convert seconds to days, hours, and minutes?
Gateway 2 FAQs
- How to add a confirmation prompt for user configured commands in Geneos
- What does "UserManager Authentication with remote component Client failed" mean
- How to compare cells on the same row
- Can I customize the validation of gateway configuration when saving through Gateway Setup Editor?
- Hot Standby Licensing and Setup Recommendation
- How to unsnooze all data items on the Gateway
Gateway2 Error messages
- Gateway crashing after "Too many open files" error is logged
- How to deal with errors like /libstdc++.so.6: version `GLIBCXX_3.4.11' not found
- Why does the error "ERROR: TRANSLATOR Unhanded message of type 5678" occur in the gateway?
- error while loading shared libraries: libz.so.1: cannot open shared object file: No such file or directory.
- What does 'ERROR: ProbeManager Sampler <sampler> in Managed Entity <managed entity> is unlicensed' mean?
- How to resolve 'FATAL: Gateway New listen port (9001) is unavailable' when running two gateways on a primary server
Geneos Databases and Data Retrieval FAQs
- How do I fix the error WARN: DBLogger::updateCellLogValueFailed Failed to lookup dataitem '<XPath>', log success state may be invalid?
- How To Solve The Error - "ct_connect(): protocol specific layer: internal Client Library error: There is a tds login error. The installed encryption handler returned a status that was not CS_SUCCEED"
- Connecting to MySQL and MariaDB from a 32-bit Solaris Gateway
- What is Database Logging and how does it work?
- Gateway database logging, performance and .dat dump files
- Does the var_ref value in Database Logging have a maximum limit?
Security and User Access FAQs
- Using SSL Certificate Chains to Validate Netprobes
- I know I can restrict access to specific commands using authentication, but can I restrict access to individual arguments of a command?
- Can commands be disabled or restricted for certain users?
- How to setup gateway authentication for a generic user?
- How do i configure user permissions for modifying include files only?
- How do I assign permissions or roles by group?
NetProbe FAQs
- A Windows Netprobe's timezone is different from its host's timezone
- Where does the Netprobe capture the CPU information for individual processes in Windows?
- Windows Netprobe disconnects and sometimes hangs
- Plug-ins that spawn threads
- How Do I Change The Netprobe's Default Log File of 10MB
- A netprobe becomes disconnected from the gateway from time to time. How do I troubleshoot this?
Monitoring File FAQs
- How do I monitor if log files are updated with specific patterns?
- How do I compare files on different unix servers
- How do I monitor a file which changes its name ?
- How do I monitor a filename that has characters between date format codes?
- How to monitor number of files in a folder
- How can I monitor whether a file has stopped updating?
Monitoring Java Applications FAQs
Monitoring Windows FAQs
Market Data Monitoring
RMS FAQs
Express Reports FAQs
(DEPRECATED PRODUCT) Web Montage FAQs
- Why do I keep getting a Server Disconnected error and Java exception when viewing the Web Montage on Internet Explorer
- In Web Montage, how can I see the gateway names in the gateway connection's section?
- How Do I make a WebMontage user Read Only?
- How do I monitor Web Montage with JMX Plugin?
- How do I use internal IPs on the Web Montage page while accessing the page via an external IP?