Geneos Self-help

ITRS - General

• My gateway/netprobe crashed, what information do I need to gather first before opening a ticket and reporting the issue to ITRS?

Geneos FAQs

• Can I run Geneos in the cloud and on containers ?
• What software is supported or compatible with Geneos
• ALERT GOVERNANCE: How do I manage my alerts such that I am not overwhelmed?
• I am getting an ORB_SYNCH_FAILED_EVENT error when I run the audit tool.
• Why does a 64-bit process have a higher memory allocation than a 32-bit process?
• How do I include current date in libemail.so email subject?

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Gateway 2 FAQs

• How to add timezones on dates without timezones before comparing them?
• Can I unsnooze snoozed cells from dataview?
• RuleManager Flushing jobs
• How to generate and extract the Gateway diagnostics file
• Variable Scoping and Resolution
• Why does my Netprobe keep disconnecting?

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NetProbe FAQs

• How to uninstall a Windows Netprobe silently
• Windows Netprobe disconnects and sometimes hangs
• Plugins that spawn threads
• How Do I Change The Netprobe's Default Log File of 10MB
• A netprobe becomes disconnected from the gateway from time to time. How do I troubleshoot this?
• Why did netprobe crash with the following message: " ERROR: NetProbe Restart Message: IMPORTANT - Contact your support provider; if supported directly by ITRS then mailto:support@itrsgroup.com (0) otherwise your usual support contact " ?

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Active Console FAQs

• ActiveConsole Workspace Not Saving in GA4.9.0
• How do I profile the performance of the Active Console 2?
• Why does the colour of my Active Console icon at the Windows taskbar not reflecting the severity?
• How do you change the timezone that the Active Console uses?
• How do I get and install the Active Console?
• How do I put the Active Console into Debug mode?

See all 44 articles

Security and User Access FAQs

• Using SSL Certificate Chains to Validate Netprobes
• I know I can restrict access to specific commands using authentication, but can I restrict access to individual arguments of a command?
• Can commands be disabled or restricted for certain users?
• How to setup gateway authentication for a generic user?
• How do i configure user permissions for modifying include files only?
• How do I assign permissions or roles by group?

See all 9 articles

Active Dashboard and Palette FAQs

• Infrastructure Monitoring Dashboard (Example Dashboard)
• Templated Dashboards
• Active Dashboard 3D Shapes have two categories
• How to download MySQL database driver manually?
• How can I set links when using custom tools in the dashboard?
• How do I link an Active dashboard to another Active dashboard?

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Monitoring File FAQs

• How do I monitor if log files are updated with specific patterns?
• How do I compare files on different unix servers
• How do I monitor a file which changes its name ?
• How do I monitor a filename that has characters between date format codes?
• How to monitor number of files in a folder?
• How can I monitor whether a file has stopped updating?

See all 7 articles

Monitoring Windows FAQs

• Is there a sampler that I can use to monitor my COM port connection?
• How can I monitor Windows Event Viewer?
• Is there any plug-in available in Geneos to monitor WINDOWS disk I/O speed capacity. The Device IO plug-in is currently supported on Linux and Solaris platforms only.

Monitoring Java Applications FAQs

• How do I monitor the JVM heap size?

Monitoring Web Based Resources or Pages FAQ

• How do I monitor a Webserver using the JMX-Server Plugin?
• How can I check the certificate validity of certain websites?
• Why is my Web-Mon plugin using 'match content using success criteria' not working properly?

Geneos Databases and Data Retrieval FAQs

• Connecting to MySQL and MariaDB from a 32-bit Solaris Gateway
• Why does gateway crash after DB logging connection is lost?
• What is Database Logging and how does it work?
• Gateway database logging, performance and .dat dump files
• Does the var_ref value in Database Logging have a maximum limit?
• The Database Logging Gateway plugin

See all 29 articles

Gateway Setup Editor FAQs

• How do I input a comment in a rule?
• Why do the parentheses disappear in the rule
• How to reformat an existing datacell? e.g. change the display unit
• How do I setup a monitoring to compare the status of StateTracker samplers in different probes?
• How do I send email to multiple recipients using the gateway's libemail shared library?
• How do I create a rule that uses a relative path in the condition block?

See all 13 articles

Gateway2 Error messages

• How do I solve the error -- FATAL: Gateway Mandatory 'gatewayName' has not been specified. [/gateway/operatingEnvironment]
• How to deal with errors like /libstdc++.so.6: version `GLIBCXX_3.4.11' not found
• Why does the error "ERROR: TRANSLATOR Unhanded message of type 5678" occur in the gateway?
• error while loading shared libraries: libz.so.1: cannot open shared object file: No such file or directory.
• What does 'ERROR: ProbeManager Sampler <sampler> in Managed Entity <managed entity> is unlicensed' mean?
• How to resolve 'FATAL: Gateway New listen port (9001) is unavailable' when running two gateways on a primary server?

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Dashboard and Web Server FAQs

• WebSlinger: How to solve the error - connection rejected as user authentication is on and component does not allow for authentication. (#100005)
• How do I fix HTTP ERROR: 503 after upgrade to web server 3.2.1
• How do I enable WebServer/WebDashboard debug?
• How do I redirect the default dashboard loading folder when the Java instance for the web dashboard server starts up?
• What does GLIBC_2.4' not found mean when Geneos web server starts up?
• How do I change the timezone of a webserver?

See all 20 articles

Market Data Monitoring

• Monitoring for TREP 2/3

Web Montage FAQs

• Why do I keep getting a Server Disconnected error and Java exception when viewing the Web Montage on Internet Explorer
• How do I set up Open Access and Web Montage 2 Way SSL?
• In Web Montage, how can I see the gateway names in the gateway connection's section?
• How Do I make a WebMontage user Read Only?
• Web Montage is crashing on IE8, how can I fix this?
• Monitoring Web Montage with JMX Plugin

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Open Access FAQs

• What are expensive XPaths and can I subscribe to them?
• Setting up Active Directory authentication in Open Access
• Open Access - Why am I seeing 'InvalidAssociationException'
• Why do I get different number of XPath matches from Open Access and from the Active Console Path Editor?
• How do I increase the payload size / OA communication size limit?
• How do I define custom output format?

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RMS FAQs

• How does the Windows RMS upgrade command work?
• How to use RMS commands to upgrade Linux Probes

Express Reports FAQs

• Why can't I connect Express Reports to my MS SQL server named instance
• Is there a function in Geneos whereby you can generate automated reports for example, all alerts for the last 24 hours?