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Geneos Self-help
Geneos Self-help
This category contains a collection of Geneos Self-help articles.
Market Data Monitoring
Monitoring for TREP 2/3
Web Montage FAQs
Why do I keep getting a Server Disconnected error and Java exception when viewing the Web Montage on Internet Explorer
How do I set up Open Access and Web Montage 2 Way SSL?
In Web Montage, how can I see the gateway names in the gateway connection's section?
How Do I make a WebMontage user Read Only?
Web Montage is crashing on IE8, how can I fix this?
Monitoring Web Montage with JMX Plugin
See all 7 articles
Open Access FAQs
What are expensive XPaths and can I subscribe to them?
Setting up Active Directory authentication in Open Access
Open Access - Why am I seeing 'InvalidAssociationException'
Why do I get different number of XPath matches from Open Access and from the Active Console Path Editor?
How do I increase the payload size / OA communication size limit?
How do I define custom output format?
See all 12 articles
ITRS - General
My gateway/netprobe crashed, what information do I need to gather first before opening a ticket and reporting the issue to ITRS?
Gateway2 Error messages
How do I solve the error -- FATAL: Gateway Mandatory 'gatewayName' has not been specified. [/gateway/operatingEnvironment]
How to deal with errors like /libstdc++.so.6: version `GLIBCXX_3.4.11' not found
Why does the error "ERROR: TRANSLATOR Unhanded message of type 5678" occur in the gateway?
error while loading shared libraries: libz.so.1: cannot open shared object file: No such file or directory.
What does 'ERROR: ProbeManager Sampler <sampler> in Managed Entity <managed entity> is unlicensed' mean?
How to resolve 'FATAL: Gateway New listen port (9001) is unavailable' when running two gateways on a primary server?
See all 12 articles
Geneos Databases and Data Retrieval FAQs
Connecting to MySQL and MariaDB from a 32-bit Solaris Gateway
Why does gateway crash after DB logging connection is lost?
What is Database Logging and how does it work?
Gateway database logging, performance and .dat dump files
Does the var_ref value in Database Logging have a maximum limit?
The Database Logging Gateway plugin
See all 30 articles
Geneos FAQs
What software is supported or compatible with Geneos
Why does a 64-bit process have a higher memory allocation than a 32-bit process?
How do I include current date in libemail.so email subject?
How do I get around the open files limit on Solaris probes/gateways?
Can Geneos automatically restart a process if it goes down?
Should I use email notifications to signal alerts
See all 17 articles
Dashboard and Web Server FAQs
How do I fix HTTP ERROR: 503 after upgrade to web server 3.2.1
How do I enable WebServer/WebDashboard debug?
How do I redirect the default dashboard loading folder when the Java instance for the web dashboard server starts up?
What does GLIBC_2.4' not found mean when Geneos web server starts up?
How do I change the timezone of a webserver?
My web-dashboard is displaying white bands of lines across when I upload it onto the Geneos web-server, how do I resolve this? (Internet Explorer)
See all 19 articles
NetProbe FAQs
Plugins that spawn threads
How Do I Change The Netprobe's Default Log File of 10MB
Can I run multiple instances of Windows netprobe using a single binary folder?
A netprobe becomes disconnected from the gateway from time to time. How do I troubleshoot this?
Why did netprobe crash with the following message: " ERROR: NetProbe Restart Message: IMPORTANT - Contact your support provider; if supported directly by ITRS then mailto:support@itrsgroup.com (0) otherwise your usual support contact " ?
What information does the Netprobe log contain?
See all 31 articles
RMS FAQs
How does the Windows RMS upgrade command work?
How to use RMS commands to upgrade Linux Probes
Express Reports FAQs
Why can't I connect Express Reports to my MS SQL server named instance
Is there a function in Geneos whereby you can generate automated reports for example, all alerts for the last 24 hours?
Monitoring Java Applications FAQs
How do I monitor the JVM heap size?
Gateway Setup Editor FAQs
How do I input a comment in a rule?
Why do the parentheses disappear in the rule
How to reformat an existing datacell? e.g. change the display unit
How do I setup a monitoring to compare the status of StateTracker samplers in different probes?
How do I send email to multiple recipients using the gateway's libemail shared library?
How do I create a rule that uses a relative path in the condition block?
See all 13 articles
Monitoring File FAQs
How do I monitor if log files are updated with specific patterns?
How do I compare files on different unix servers
How do I monitor a file which changes its name ?
How do I monitor a filename that has characters between date format codes?
How to monitor number of files in a folder?
How can I monitor whether a file has stopped updating?
See all 7 articles
Active Console FAQs
How do I profile the performance of the Active Console 2?
Why does the colour of my Active Console icon at the Windows taskbar not reflecting the severity?
How do you change the timezone that the Active Console uses?
How do I get and install the Active Console?
How do I put the Active Console into Debug mode?
Can the active console run on a 64-bit machine?
See all 43 articles
Security and User Access FAQs
Using SSL Certificate Chains to Validate Netprobes
I know I can restrict access to specific commands using authentication, but can I restrict access to individual arguments of a command?
Can commands be disabled or restricted for certain users?
How to setup gateway authentication for a generic user?
How do i configure user permissions for modifying include files only?
How do I assign permissions or roles by group?
See all 9 articles
Gateway 2 FAQs
Can I unsnooze snoozed cells from dataview?
RuleManager Flushing jobs
How to extract the Gateway diagnostics file
Variable Scoping and Resolution
Why does my Netprobe keep disconnecting?
How Do I Add Snooze Information To The Gateway Log File?
See all 81 articles
Monitoring Windows FAQs
Is there a sampler that I can use to monitor my COM port connection?
How can I monitor Windows Event Viewer?
Is there any plug-in available in Geneos to monitor WINDOWS disk I/O speed capacity. The Device IO plug-in is currently supported on Linux and Solaris platforms only.
Active Dashboard and Palette FAQs
Templated Dashboards
Active Dashboard 3D Shapes have two categories
How to download MySQL database driver manually?
How can I set links when using custom tools in the dashboard?
How do I link an Active dashboard to another Active dashboard?
I have problems cutting and pasting content in the dashboard, or scroll bars are to big, or grouping is failing
See all 32 articles
Monitoring Web Based Resources or Pages FAQ
How do I monitor a Webserver using the JMX-Server Plugin?
How can I check the certificate validity of certain websites?
Why is my Web-Mon plugin using 'match content using success criteria' not working properly?
