Self help
Geneos
Geneos Self-help
ITRS - General
Geneos FAQs
- Can I run Geneos in the cloud and on containers ?
- ALERT GOVERNANCE: How do I manage my alerts such that I am not overwhelmed?
- SSO Agent and KDC with AES256
- Start a Windows service automatically from Geneos
- How to send email notification from Geneos using Linux sendmail
- Set sampler to run at certain times of the hour using REST API and CRON
Gateway 2 FAQs
- Gateway Migration Guide [Work in progress]
- Can I customize the validation of gateway configuration when saving through Gateway Setup Editor?
- Hot Standby Licensing and Setup Recommendation
- How to unsnooze all data items on the Gateway
- Can a Windows account be used with the REST API if the gateway is not using SSO authentication?
- How to configure a Knowledge Base Article
NetProbe FAQs
- Where does the Netprobe capture the CPU information for individual processes in Windows?
- Windows Netprobe disconnects and sometimes hangs
- Plug-ins that spawn threads
- How Do I Change The Netprobe's Default Log File of 10MB
- A netprobe becomes disconnected from the gateway from time to time. How do I troubleshoot this?
- Why did netprobe crash with the following message: " ERROR: NetProbe Restart Message: IMPORTANT - Contact your support provider; if supported directly by ITRS then mailto:support@itrsgroup.com (0) otherwise your usual support contact " ?
Active Console FAQs
- How to right-click on a cell that contains a URL and opens the page in a web browser
- ActiveConsole Workspace Not Saving in GA4.9.0
- How to fix Active Dashboard links to another tab after upgrading to a GA4.X Active Console?
- How do I profile the performance of the Active Console 2?
- Why does the colour of my Active Console icon at the Windows taskbar not reflecting the severity?
- How do you change the timezone that the Active Console uses?
Security and User Access FAQs
- Using SSL Certificate Chains to Validate Netprobes
- I know I can restrict access to specific commands using authentication, but can I restrict access to individual arguments of a command?
- Can commands be disabled or restricted for certain users?
- How to setup gateway authentication for a generic user?
- How do i configure user permissions for modifying include files only?
- How do I assign permissions or roles by group?
Active Dashboard and Palette FAQs
- Why does the Active Console complain when importing a dashboard ?
- How do I access object properties more quickly in Active Console Dashboard?
- Infrastructure Monitoring Dashboard (Example Dashboard)
- Templated Dashboards
- Active Dashboard 3D Shapes have two categories
- How can I set links when using custom tools in the dashboard?
Monitoring File FAQs
- How do I monitor if log files are updated with specific patterns?
- How do I compare files on different unix servers
- How do I monitor a file which changes its name ?
- How do I monitor a filename that has characters between date format codes?
- How to monitor number of files in a folder?
- How can I monitor whether a file has stopped updating?
Monitoring Windows FAQs
Monitoring Java Applications FAQs
Monitoring Web Based Resources or Pages FAQ
- Webmon responseCode reporting as 401 (Failed - Unauthorized)
- How do I monitor web page contents that are in plain text format?
- How do I monitor a Webserver using the JMX-Server Plugin?
- How can I check the certificate validity of certain websites?
- Why is my Web-Mon plugin using 'match content using success criteria' not working properly?
Geneos Databases and Data Retrieval FAQs
- How do I fix the error WARN: DBLogger::updateCellLogValueFailed Failed to lookup dataitem '<XPath>', log success state may be invalid?
- How To Solve The Error - "ct_connect(): protocol specific layer: internal Client Library error: There is a tds login error. The installed encryption handler returned a status that was not CS_SUCCEED"
- Connecting to MySQL and MariaDB from a 32-bit Solaris Gateway
- What is Database Logging and how does it work?
- Gateway database logging, performance and .dat dump files
- Does the var_ref value in Database Logging have a maximum limit?
Gateway Setup Editor FAQs
- 'schemas' : Unmatched child node. Perhaps the nodes are in the wrong order, or the node is invalid at this location?
- How do I input a comment in a rule?
- Why do the parentheses disappear in the rule
- How to reformat an existing datacell? e.g. change the display unit
- How do I compare two or more cells that are in different samplers?
- Using rules how do I convert seconds to days, hours, and minutes?
Gateway2 Error messages
- Gateway crashing after "Too many open files" error is logged
- How to deal with errors like /libstdc++.so.6: version `GLIBCXX_3.4.11' not found
- Why does the error "ERROR: TRANSLATOR Unhanded message of type 5678" occur in the gateway?
- error while loading shared libraries: libz.so.1: cannot open shared object file: No such file or directory.
- What does 'ERROR: ProbeManager Sampler <sampler> in Managed Entity <managed entity> is unlicensed' mean?
- How to resolve 'FATAL: Gateway New listen port (9001) is unavailable' when running two gateways on a primary server?
Dashboard and Web Server FAQs
- How to solve blank texts on objects after upgrading to a GA4.12 or a newer Web Dashboard
- Web Dashboard's Mbeans
- Why is my dashboard blank when uploaded to WebDashboard under RHELv7.4 +?
- WebSlinger: How to solve the error - connection rejected as user authentication is on and component does not allow for authentication. (#100005)
- How do I fix HTTP ERROR: 503 after upgrade of Geneos Web Dashboard
- How do I enable WebServer/WebDashboard debug?
Market Data Monitoring
Web Montage FAQs
- Why do I keep getting a Server Disconnected error and Java exception when viewing the Web Montage on Internet Explorer
- In Web Montage, how can I see the gateway names in the gateway connection's section?
- How Do I make a WebMontage user Read Only?
- How do I monitor Web Montage with JMX Plugin?
- How do I use internal IPs on the Web Montage page while accessing the page via an external IP?
(DEPRECATED PRODUCT) Open Access FAQs
- What are expensive XPaths and can I subscribe to them?
- Setting up Active Directory authentication in Open Access
- Open Access - Why am I seeing 'InvalidAssociationException'
- Why do I get different number of XPath matches from Open Access and from the Active Console Path Editor?
- How do I increase the payload size / OA communication size limit?
- How do I define custom output format?