Geneos - Meaning of SSO Agent INFO log entry with an Error

Description

INFO  io.undertow.session - Request Error: invalid_grant

• Any domain-connected Windows machine is likely to have the correct time, but the agent might not. it might be time between AC2 and SSO-Agent is not in sync.
• This happens when the Active Console and Gateway try to connect to an SSO Agent that is not running 
• For more details - https://docs.itrsgroup.com/docs/geneos/6.4.0/SSO%20Agent/sso-agent-ug.html#SSO_Agent_configuration 

INFO  io.undertow.session - Error Details: Invalid 'request_source' in authorisation token

• It means that the token that was returned upon authorization did not match the request source. 
• The IP address of the Active Console does not match. This resulted in the log-in error you encountered. 
• Also related to load balancer IPs and might be routing/switching on these machines.

Reference

•  https://docs.itrsgroup.com/docs/geneos/6.4.0/SSO%20Agent/sso-agent-ug.html#SSO_Agent_configuration 

If you have any further questions:

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:
  • ANY LOG FILE OR DIAGNOSTIC
  • ANY SCREENSHOT