java.security.PrivilegedActionException: GSSException: Failure unspecified at GSS-API level (Mechanism level: Checksum failed)

In order to configure the SSO Agent to successfully interact with a KDC that only supports AES256 as an encoding type for tickets it is necessary to carefully observe some prerequisites.

Possible solution(s):

Java Cryptographic Extensions

First of all your Java environment must support AES256. This is standard in OpenJDK JRE distributions but Oracle Java ("JDK 8, 7, and 6 updates earlier than 8u161, 7u171, and 6u16") require the installation of Java Cryptographic Extensions. Some more details are available at the following pages:

https://bugs.java.com/bugdatabase/view_bug.do?bug_id=JDK-8170157

https://www.oracle.com/java/technologies/javase-jce-all-downloads.html

Active Directory Settings

Ensure the SPN is registered correctly to the service account and there are no SPNs registered to the host machine itself. Use setspn –L to confirm this

Ensure Active Directory settings for the service account support the encryption types for AES. This is set in AC under the property ‘msDS-SupportedEncryptionTypes’ As an unsigned integer value representing a bitfield (plenty information on this available online).

SSO Agent Settings

Your krb5.conf file should have your encryption types specified. Order denotes preference here so AES256 first

default_tkt_enctypes = aes256-cts-hmac-sha1-96,aes128-cts-hmac-sha1-96,arcfour-hmac
default_tgs_enctypes = aes256-cts-hmac-sha1-96,aes128-cts-hmac-sha1-96,arcfour-hmac
permitted_enctypes = aes256-cts-hmac-sha1-96,aes128-cts-hmac-sha1-96,arcfour-hmac

In sso-agent.conf ensure your Kerberos user ID is purely the user ID. So where as your LDAP user may require additional domain parameters, the Kerberos user does not.

e.g. LDAP user ‘DOMAIN\\USER_ID’
Kerberos user ‘USER_ID’

Troubleshooting Tips:

1. Kerberos tickets are issued by the domain controller (usually Active Directory)
2. If no ticket is being issued, please check the controller (Active Directory config)
3. If the wrong sort of ticket is being issued (e.g. NTLM ticket or RC4 ticket when AES is required), edit the configuration of the controller (Active Directory config)
4. If the right sort of ticket is being issued but the SSO-Agent cannot use it, please fix the SSO agent config or its run-time environment
5. If you don't know which of these applies, run klist on the client machine that cannot authenticate

If you need further help:

[Guide: Please specify what the client should provide if they have followed the guide without finding a solution (e.g., diagnostic file, sampler name, rule name, rule.xml, screenshot, etc.).]

• Please contact our support team via the chat service box on any of our websites or raise a support request.
  
• Make sure you provide us with:
  • Background of the issue or request.
  • Use cases, requirements, business impact, etc.
  • Encountered error messages.
  • Log files or diagnostic file
  • Screenshots.
  • And other important information relevant to your inquiry.