ITRS Analytics - back-off error in kotsadm pod

If the kotsadm console does not come up and you see similar errors are logged

error: kotsadm-minio PVC using more than 80% of storage
error: kotsadm-rqlite PVC using more than 80% of storage
error: Pod itrs-analytics/kotsadm-7876f4db54-jhknq status. Status: CrashLoopBackOff

[raft] 2025/04/11 19:12:06 [ERROR] failed to take snapshot: error="failed to start snapshot: open transaction at end of WAL file"
[store] 2025/04/11 19:12:06 failed to generate user-requested snapshot: failed to start snapshot: open transaction at end of WAL file
[store] 2025/04/11 19:12:06 failed to snapshot due to WAL threshold: failed to start snapshot: open transaction at end of WAL file

This could be an issue with the disk capacity as the kotsadm was panicking when writing to rqlite. You may need to resize the PVC affected.

https://kubernetes.io/blog/2018/07/12/resizing-persistent-volumes-using-kubernetes/

If you have any further questions:

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com