Related to:

ObcervConnection Message statistics, ENTITY ATTRIBUTES, EVENTS, LOGS, METRICS, InternalIngestionClient Grpc Error

Overview:

This article is written for users interested in the alert integration between ITRS Analytics and Geneos. We have provided general pointers to verify the connection is working properly.

Possible Solutions:

• Solution Root Cause 1:

ITRS Analytics is generally recommended to be used with Geneos GA7.x at a minimum. Users are encouraged using up-to-date versions with the latest fixes and enhancements. Please check out the Release Notes for details.

• Solution Root Cause 2:

Users can enable the ITRS Analytics Connection plugin to monitor the connection status and errors.

The gateway log also records the statistics every 10 minutes.

2025-04-08 01:50:30.115+0100 INFO: ObcervConnection Message statistics 10 minute periodic summary
2025-04-08 01:50:30.115+0100 INFO: ObcervConnection ENTITY ATTRIBUTES: 928962839 bytes, 3393726 sent, 5656 dropped, 0 in queue
2025-04-08 01:50:30.115+0100 INFO: ObcervConnection EVENTS: 68179955 bytes, 162939 sent, 28 dropped, 0 in queue
2025-04-08 01:50:30.115+0100 INFO: ObcervConnection LOGS: 0 bytes, 0 sent, 0 dropped, 0 in queue
2025-04-08 01:50:30.115+0100 INFO: ObcervConnection METRICS: 107225187868 bytes, 382855774 sent, 564620 dropped, 8 in queue
2025-04-08 01:50:30.115+0100 INFO: ObcervConnection Totals: 108222330662 bytes, 386412439 sent, 570304 dropped, 8 in queue

You can check "dropped" counters for specific messages and review the history.

• Solution Root Cause 3:

There is an Alerting app available in ITRS Analytics. Users can use this to examine and filter for specific datapoints that they are interested in. This provides the information needed to cross check with Active Console and log files as desired.

Related Articles:

• ITRS Release Notes
• Gateway Plug-Ins documentation - look for the ITRS Analytics Connection plugin
• ITRS Analytics Alerting App documentation

If you need further help:

• Please contact our support team via the chat service box on any of our websites or raise a support request.