Problem:

When generate a support-bundle through admin console, the progress is stuck. e.g. 98% and not completing. Even waited for 1 hour, the progress bar is not moving.

Possible cause(s):

• Root Cause 1:
  • It is possible that the page did not refresh. Please click on refresh button of your browser.

Possible solution(s):

• Solution Root Cause 1:
  • Use command line and check if the support-bundle is generated or not
• Solution Root Cause 2:
  • User command line to generate support-bundle. You can follow this link here.

Related article(s):

• Official documentation.
• Release notes, compatibility matrix, upgrade notes, etc.
• Existing FAQs.
• External website links.

If you need further help:

• Please contact our support team via the chat service box on any of our websites or raise a support request.
  
• Make sure you provide us with:
  • Background of the issue or request.
  • Use cases, requirements, business impact, etc.
  • Encountered error messages.
  • Log files or diagnostic files.
  • Screenshots.
  • And other important information relevant to your inquiry.