Geneos - How to solve this ERROR: WMIInterface::GetInstances Failed to get the next class (WBEM_E_OUT_OF_MEMORY)

Problem Causes:

• The issue that we are having is – that every 5-10 minutes on a Windows Server the processes plugins will fail/timeout causing the monitored processes to display incorrect statuses.
• <Wed Dec 21 09:49:29> ERROR: WMIInterface::GetInstances Failed to get the next class = "Win32_Process", error code = 0x80041006 (WBEM_E_OUT_OF_MEMORY)
• The sampling resumes to normal after timeout/fail.

Solution:

• The error messages returned by WMIInterface are generated by the system and originate on the Windows server.
• The first one, for example, seems to indicate that there is not enough memory for the operation requested.
   
  This is extracted from the Microsoft website:
   
  

  WBEM_E_OUT_OF_MEMORY

   

   

  2147749894 (0x80041006)

  Not enough memory for the operation.

• Because this is related to your operating system, you should bring it up with your Windows system administrators, who will need to investigate and advise you.
  Please let us know if you have any further queries.

References:

• https://learn.microsoft.com/en-us/windows/win32/wmisdk/wmi-error-constants
• https://learn.microsoft.com/en-us/windows/win32/wmisdk/wmi-non-error-constants

If you have any further questions:

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• Make sure you provide to us:
  • ANY LOG FILE OR DIAGNOSTIC
  • ANY SCREENSHOT