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Running or starting Geneos components results in an error message stating "<component> not found ."

Problem

Starting a Geneos component results in an error similar to the following: 

For Netpobes:

$ ./netprobe.linux_64: /lib64/libc.so.6: version `GLIBC_2.7' not found (required by /opt/app/netprobe/lib64/libcrypto.so.1.1)

For Gateway:

./gateway2.linux.Reporting: /opt/itrs/Gateway2_New/lib64/libc.so.6: version `GLIBC_2.7' not found (required by /opt/itrs/Gateway2_New/lib64/libcrypto.so.1.1)

The component does not start.

Possible Cause(s)

• There are missing library dependencies that you need to install.

Possible Solution(s)

• Check if the libraries identified are properly installed and have all dependencies required.
• Check the compatibility matrix for the supported Operating System

Related Articles

• Considerations for Linux
• Gateway Installation required libraries

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:

1. Output of the start-up command/s used
2. OS version of the server running the Gateway or Netprobe
3. Gateway or Netprobe version
4. Complete Gateway or Netprobe log file
5. Any troubleshooting steps already verified from the ones described in this article.