Related to:

Notifier manager not working, notification pop up not visible, notifications enabled but not appearing, pop-ups not working

Problem

1. I am not seeing any notifications pop up from my Active Console.
2. I have enabled notifications, but I am not seeing any notifications pop up from my Active Console.

Possible Causes

Root Cause 1 - Notifier, General Settings, Notifications is set to Disabled

Root Cause 2 - Listed Notifiers under Filter Table are unticked (Set to Inactive)

Root Cause 3 - Notifier, General Settings, Notifications to set Enabled when Minimised

Root Cause 4 - Notifier Paths and Properties set incorrectly

Possible Solutions

Solution Root Cause 1 - Ensure that Notifications are set to anything other than disabled.

From the Active Console select Tools, Notifier and under General Settings ensure the Notifications field drop down option is set to Always Enabled or Enabled when Minimised

Solution Root Cause 2 - Ensure that there are defined notifications under Filter Table. By default there should be two definitions.
Show Critical Alerts on cells

Show Warning Alerts on cells

Ensure that the status checkbox is ticked - it should state Active on top of the checkbox. Also check any custom defined notifiers are also set to Active.

Solution Root Cause 3 - If the Notifier is set to Enabled when Minimised then the notifications pop-ups will only appear if your Active Console is minimised. If your Active Console is in view, then the notification pop-ups will not appear. It is suggested that you should then change the setting to Always Enabled.

Solution Root Cause 4 - If you have created a custom notifier or have modified the default notifiers, then you should check that the Paths and Properties of that notifier are valid. 

In your listed Notifier under Filter Table double-click the icon displayed under Layout. This brings up a dialog box.

If you want notifications to appear based on severity, then ensure the Severity field is highlighted. The x-path under Paths and Properties should also be evaluated and check, as the notifier will only occur under the defined path.

Related Articles

• How to set up Notifications in Active Console?

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:
  -A screenshot of the Notifier dialog boxes in the Active Console, including Filter Configuration and Paths and Properties
  -Version of Active Console and an Active Console diagnostics file.
  -Any troubleshooting step already verified from the ones described in this article.