Related to:

Active Console .dmp file, Active Console coring, Active Console core dump, Active Console crashing.

Problem

• You have experienced a Geneos Active Console crash. This means that the Active Console has unexpectedly stopped running and may have generated a core dump.

Possible Cause(s)

• The Active Console is outdated which may contain known bugs or incompatible to newer versions of operating systems.
• The Active Console is overloaded due to various reasons (e.g. connected to many gateways, or configured with complex dashboards consuming large amount of data, etc.)
• Active Console workspace or temporary folder corruption.

Possible Solution(s)

• Make sure the Active Console version is supported in the Geneos Compatibility Matrix and is up-to-date. It is generally recommended using the latest GA version if possible matching your Gateway Schemas versions.
  • The latests versions can be found at https://resources.itrsgroup.com/downloads
• If the Active Console becomes slow or not responding before crashing, please open the Windows Task Manager and observe the CPU usage of Active Console process.
  • If the CPU usage remains 100% for a few minutes or so, the Active Console is probably overloaded.
  • Users can make use of the Paths dockable (View => Paths menu in version GA4.6 and above) to identify paths or dashboards that are configured with expensive paths. These can adversely affect the Active Console performance.
  • It is recommended to start the Active Console with a fresh workspace, and connect the same number of gateways. This will help identify if the issue is workspace related, or simply due to the amount of data coming from the gateways.
• The Active Console stores temporary and cache files under the %APPDATA% directory. Users can try to clean up the folder and restart Active Console. You may use the following commands on a Windows Command Prompt.

echo %APPDATA%
cd %APPDATA%
dir ActiveConsole
ren ActiveConsole ActiveConsole.old

Related Articles

• ITRS Compatibility Matrix
• Active Console Documentation
• Managing Load in Geneos
• How do I avoid expensive XPaths that slow down my console and Gateway
• XPath Extras - Quick Reference Guide

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:

- Active Console diagnostics file

- Any operations being performed (e.g. connecting to specific gateways, selecting right-click menu or certain functions)

- Any troubleshooting step already verified from the ones described in this article.