Related to:

Sampler contains no dataview / Dataview is not created, empty dataview, no data. 

Problem

• A Sampler not showing any dataview, is NOT same as Sampler showing a dataview with no data.
  
  • This is a dataview with no data being returned in the rows:
    • 
  • This is a sampler not creating a dataview:
    • 

Possible Cause(s)

Possible Cause 1 - Sampler is not configured properly: This usually happens with plugins require setting up Java environment properly, e.g. REST-API / REST Extractor / JMX plugins. If the Java environment is not created, you will see this in Active Console:

Possible Cause 2 - License issue: Make sure the sampler is licensed, you can right click on the sampler in State Tree -> Properties:

• • • 
    • Make sure Licensed = Yes . 

Possible Cause 3 - Mismatch of plugin and versions: If the plugin is released for later Geneos version, but you are using older netprobe, you will not be able to get a dataview. Make sure your current netprobe version supports the plugins that you intend to use.

Possible Solution(s)

Solution to Cause 1 - If the plugin requires Java environment, make sure you have set it up properly. You can check the CONFIGURE THE JAVA ENVIRONMENT

Solution to Cause 2 - For missing license tokens, please contact your Account Manger for the issue. 

Solution to Cause 3 - Using the latest version can make sure you have all the new Geneos features. For good practice, test new features on your UAT environment.  

Related Articles

• CONFIGURE THE JAVA ENVIRONMENT

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:

- Netprobe Log and netprobe version

- Related full screenshots of the dataview

- Netprobe startup script

- Sampler setup xml