ITRS Analytics - Timescale services in Error State

During an install of ITRS Analytics if this stalls run the following command:

kubectl get pods -A

This will confirm if any services are unable to start up. If the timescale service is in error mode (like below)

This likely to be a memory related error and  you will need to increase the memory threshold for this service to run properly. In versions prior to ITRS Analytics 2.8 this is set to 256Mi.

To modify this you will need to access the main Replicate Web Page and in Advanced Settings you will need to locate the Parameters Override section. 

If you copy the below into this section and apply this should resolve the error. 

timescale:
  pljavaJvmOptions: "-Xshare:auto -Xms12m -Xmx12m -Xss196k -XX:MaxMetaspaceSize=32m -XX:ReservedCodeCacheSize=4m -XX:+UseSerialGC"

If you have any further questions:

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com