Problem

• When the cell change to critical, it can trigger "action1", but when I snooze it, it can't trigger "action2". Action is not firing. 

Possible Cause(s)

• Root Cause: In Restrictions, Snoozing stops severity propagation and also blocks actions from running by default. If the administrator changes the Action defaults under the Action Advanced tab, there is a "Restrictions" section, and for Snoozing the default is "Fire if item and ancestors are not snoozed" but this can be changed to either "Always Fire" or "Fire if item not snoozed".
  

Possible Solution(s)

• Solution Root Cause: Check the restrictions for the specific action and change it to "Always Fire"

Related Articles

• https://docs.itrsgroup.com/docs/geneos/6.6.0/processing/monitoring-and-alerts/geneos_rulesactionsalerts_tr/index.html#restricted-actions 
  https://docs.itrsgroup.com/docs/geneos/6.6.0/processing/monitoring-and-alerts/geneos_rulesactionsalerts_tr/index.html#actions--action--restrictions--snoozing 

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:

- ANY LOG FILE OR DIAGNOSTIC

- ANY SCREENSHOT

- ANY VENDOR/VERSION OF WHAT THEY ARE TRYING TO CONNECT TO

-Any troubleshooting step already verified from the ones described in this article.