Problem

• In File keyword Monitor, status is showing as INACTIVE

Possible Cause(s)

• Root Cause: There is an ActiveTime option that you can use in FKM plugin, if current time is out of the active time, then the status is INACTIVE in the dataview. This just means that the log file that you are monitoring is not covered in the active time you've set up. 

Possible Solution(s)

• Solution Root Cause: Make sure that the sampler is configured to monitor the log file for the specific time you've set up.

Related Articles

• https://docs.itrsgroup.com/docs/geneos/6.6.0/collection/fkm-config/index.html#files--file--activetime 

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:

- ANY LOG FILE OR DIAGNOSTIC

- ANY SCREENSHOT

- ANY VENDOR/VERSION OF WHAT THEY ARE TRYING TO CONNECT TO

-Any troubleshooting step already verified from the ones described in this article.