Related to:

Hardware maintenance, Firmware update

Problem:

User may want to shutdown ITRS Analytics services to prepare for scheduled hardware or server maintenance.

Possible solutions:

ITRS Analytics can be installed with user's existing Kubernetes infrastructure (Bring-Your-Own cluster) or with Embedded Cluster.

• Solution Root Cause 1: (Bring-Your-Own cluster)

User should liaise with the company or organization's Kubernetes support team. There may be internal procedures to distribute the workload to other nodes for maintenance period.

• Solution Root Cause 2: (Embedded Cluster)

(a) Single Node Cluster

There is not additional procedure to shutdown or reboot the server. The embedded cluster should be included in the systemctl services.
e.g.

systemctl status k0scontroller.service

You can restart the server and the embedded cluster should go online when the server is up. After that you can visit the ITRS Analytics web console, Ingestion => Workloads to see if all pods are up.

(b) Multi-Node Cluster

The procedure can depend on the cluster size and the number of servers that require maintenance. Please contact our support teams with the specific situation in advance, and we can recommend an appropriate solution.

Related articles:

• ITRS Analytics documentation

If you need further help:

• Please contact our support team via the chat service box on any of our websites or raise a support request.
  
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  • Background of the issue or request.
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  • Encountered error messages.
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