Geneos - My gateway/netprobe crashed, what information do I need to gather first before opening a ticket and reporting the issue to ITRS.

To expedite our investigation here are the preliminary information's or files that we needed from you:

1. Machine identity. e.g. : uname -a

2. Details showing the timestamp of the core file:

if the core is created in Linux: ls -l core.PID
*it is important that we get the exact time of the crash to match it against the log file.

3. A gateway diagnostics file. Link below

4. The netprobe log file (if a netprobe crash)

5. If it is a netprobe crash issue that being investigated, we need to know the binary platform. You can obtain the info by:

file netprobe.<os>

or: file core.PID

6. If gdb utility present on the server run a gdb and a bt against the core dump.

Example

gdb gateway2.linux_64 <core filename>

bt