Geneos - FKM - Sampler not appearing in dataview - character encoding issue

I have configured an FKM sampler but it is not appearing in my dataview, there is no information in the NetProbe log file that is present. One of the reasons may be that a special character / non ascii character has somehow been pasted into the sampler configuration.

You should check the Gateway Log file for messages. Something like the below will indicate an issue:

2026-02-18 12:12:15.559+0000  INFO: ProbeManager Sending setup to abc-de-f-prd.corp.mysite.net (abc-de-f-prd.corp.mysite.net:7036)
2026-02-18 12:12:15.828+0000 ERROR: ProbeManager Error converting setup for sampler 'Copy_of_FKM(SCHEDULER_SERVER)' in managed entity 'APP_LN_A'. It will not be sent to the netprobe
2026-02-18 12:12:15.828+0000 ERROR: ProbeManager Xslt Transformation Error: Invalid bytes in character encoding
ProbeManager Xslt Transformation Error: Invalid bytes in character encoding

To workaround this you should do the following:

1. Delete the sampler config
2. Restart the netprobe 
3. Create a fresh sampler config, do not paste existing information from an external source 

If you have any further questions:

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  • ANY LOG FILE OR DIAGNOSTIC
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