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How to generate and extract the Gateway diagnostics file

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Raymond Angelo Gonzales
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The Gateway diagnostics file contains all of the setup files used by a Gateway (except remote include files). This file is essential in replicating and investigating issues.

This feature was introduced in Gateway version GA3.0.21-140801.

Steps to extract are as follows:

  1. Right click the Gateway in question in the Active Console's Gateway Dockable
  2. Click the Create Diagnostics command
  3. Check the Active Console's Output Window for the filename (format is: diag-<timestamp>.tar.gz) of the diagnostics file
  4. Locate the said file in your Gateway Server
  5. Locate and upload it on the ticket.  The location of the file will be displayed as the last line in the Active Console output window.

 

 

 

 

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