How to generate and extract the Gateway diagnostics file

Steps to extract are as follows:

1. Right click the Gateway in question in the Active Console's Gateway Dockable
2. Click the Create Diagnostics command
3. Check the Active Console's Output Window for the filename (format is: diag-<timestamp>.tar.gz) of the diagnostics file
4. Locate the said file in your Gateway Server
5. Locate and upload it on the ticket.  The location of the file will be displayed as the last line in the Active Console output window.

If Create Diagnostics is not present at the right-click menu, it is likely that it was disabled at the Authentication settings (/GATEWAY:createDiagnostics command). Please check with the Geneos administrator of your company or organization.