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Geneos - Active Console - What does the AC popup error "You are running low on Java memory. Percentage used xx.xxx" mean?

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ITRS Support
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Running low on Java memory, Active Console, Active console popup error


 

Reference:
https://docs.itrsgroup.com/docs/geneos/current/visualization/active-console/configuration/startup-settings/index.html#Heading-overview

The message means that x% of the virtual memory has been used in the JVM, that the JVM has not run the garbage collect yet. 
In order to get this message you must be running in Debug mode. It is suggested that the console is busy consuming data from the connected gateways and that the best option would not be to run in debug mode to avoid the debug memory message. 

If you experience lock ups or disconnects from the gateway then a ticket should be raised with ITRS and a diagnostics file included. In general a memory increase and garbage collection are considered normal operations.

We recommend that you always use the latest document version in https://docs.itrsgroup.com/ to keep you up-to-date.

 

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    • Encountered error messages.
    • Log files or diagnostic files.
    • Screenshots.
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