Opsview - Phantom downtime

Symptoms

• Monitored hosts are in downtime with the comment ""
• Downtime is not attributed to a user
• Downtime expiry date is unknown

Cause: Phantom downtime

OP-41785, OP-41675, OP-39252.

This is a known issue that was fixed in 6.3.19. Upgrading to 6.3.19 or later fixes the root cause of this issue but does not correct any pre-existing symptoms so it is possible to encounter phantom downtime on versions newer than 6.3.19.

Solution: phantom_downtime

Run the phantom_downtime support script on your orchestrator.

If you have any issues

• Please contact our team via the chat service box available on any of our websites or via email to support@itrsgroup.com
  

Make sure you provide us with:

• - ANY LOG FILE OR DIAGNOSTICS DATA
• - ANY SCREENSHOT
• - ANY VENDOR/VERSION etc