Problem:

Error encountered:
ERROR: HARDWARE PdhEnumObjectItems() failed with code 0xc0000bb8

Sampling status:

Possible cause:

This log is associated with errors and problems with the Performance (Perfmon) counters on the Windows server. There is a known bug where the hardware plugin stops working with the error: Cannot access CPU Performance Data. Please check if user privileges are sufficient when adding a specific Perfmon sampler. for version 6.9.0

Possible solution(s):

This bug was fixed in version 7.4.0, upgrading should help resolve the issue. 

Other workarounds:
1. Disable the Hardware sampler and Perfmon sampler.
2. Save the configuration.
3. Restart the NetProbe service.
4. Re-enable the Hardware sampler and Perfmon sampler.
Note: The workaround above restores functionality, but only until the NetProbe is restarted again.

Related article(s):

https://docs.itrsgroup.com/docs/geneos/current/collection/hardware/index.html#Heading-introduction

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