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Geneos - How do I enable WebServer/WebDashboard debug?

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ITRS Support
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To enable the WebServer/WebDashboard debug, follow the steps listed below:

  1. Go to the "config" folder
  2. Open the "log4j.properties" using an editor, i.e. vi, vim

  3. Edit log4j.properties and modify the log4j.rootLogger parameter from:

    log4j.rootLogger=off, CONSOLE, FILE

    to 

    log4j.rootLogger=DEBUG, CONSOLE, FILE
  4. Save the changes
  5. Restart the WebDashboard

 

If Issue Persists

  • Please contact our Client Services team via the chat service box available on any of our websites or via email to support@itrsgroup.com
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  • Make sure you provide to us:
    • log4j.properties file
    • webserver log
    • Any troubleshooting steps already verified from the ones described in this article.

 

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