Problem:

The web dashboard is not displaying any live data, even though the active dashboard has been exported and connected to the gateway? 

Possible cause(s):

A common reason for this issue is down to authentication between the gateway and the Web dashboard. The following error in the gateway log can show an insight into the cause:

This is a failed login attempt to the Web Server and the Gateway is unable to connect therefore no data will be transmitted from the Gateway to the Web Server.

Possible solution(s):

You'll need to check the authentication of the affiliated gateway in the Gateway Setup Editor (GSE) within the Active Console (AC).

• These settings will then need to be reflected in the Web Dashboard configuration, in order to successfully be able to connect to the gateway

The below screenshot highlights where these amendments can be made:

If you need further help:

[Guide: Please specify what the client should provide if they have followed the guide without finding a solution (e.g., diagnostic file, sampler name, rule name, rule.xml, screenshot, etc.).]

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