General

Announcements and Notifications

• Best practices prior to upgrading your ITRS Software.
• ITRS Group Response to a Major Data Breach Leaving Government Agencies and Enterprises Vulnerable to Cyber Attacks
• Give your opinion. Tell us how we're doing

General

• What are the ITRS support phone numbers?
• How to use and navigate the new ITRS Support Portal as well as raise tickets
• How can I get support from ITRS and what level of service can I expect
• ITRS Group Support Plans
• OP5 Monitor Support Plans - Pre October 2019
• Does the name ITRS mean something

Service Status

• Support Service Status

What's New

• OP5 Support Portal Change (March 2019)
• ICE is no longer available for client access.
• Live Chat to Client Services

My Account

• How to create a support account
• Account verification email
• How to reset or change your support account password

Training

• Setting up a user to access training