📞 How to contact ITRS Product Support

ITRS Product Support operates globally and provides 24x7 support to ensure assistance is available whenever you need it.

We offer multiple support channels to make it easy for you to get help.

💬 How to Get Support

You can contact ITRS Client Services through any of the following channels:

🌐 Client Support Portal

Submit and manage support requests via our portal:
https://support.itrsgroup.com

All portal submissions automatically create a ticket in our global ticketing system.

💬 Website Live Chat

Use the chat function available on all ITRS Group websites for quick queries.

Chat interactions will also generate a support ticket where necessary.

📧 Email

Send your request to:
support@itrsgroup.com

An email ticket will automatically be created in our ticketing system.

📞 Telephone Support

If you prefer to speak directly with our team, please contact one of our global support numbers:

Weekend and public holiday telephone support is available exclusively to customers with a Premium Service subscription.

🇬🇧 United Kingdom

+44 1344 596268

🇸🇪 Sweden

+46 8 437 33 643

🇭🇰 Hong Kong

+852 3001 6621

🇵🇭 Philippines

+63 2 8299 3080

🇺🇸 United States

+1 256 594 9505

🎫 Managing Your Support Tickets

Once a ticket is raised (via any channel):

• All responses will be sent to you by email.

• You can reply directly to the email to update your ticket.

• Alternatively, log in to the Support Portal to:

  • View all your open and closed requests

  • Update existing tickets

  • Raise new support requests

  • Access product documentation

  • Download software binaries

👤 Creating a Support Portal Account

Users can create an account in the ITRS Support Portal to gain full access to support services.

Registered users can:

• Raise and respond to support requests

• Track issue status

• Access documentation

• Download product binaries

👉 Follow this guide to create an account:
https://support.itrsgroup.com/hc/en-us/articles/360005212798-How-to-create-a-support-account

🌍 Language Policy

As a global organisation, ITRS uses English as its principal language for both internal and external communications.

While many of our team members are multilingual, we kindly ask that all support interactions are conducted in English. This ensures we can provide you with the broadest and most efficient coverage.