Opsview - Agent - Missing Description Information

The linux Opsview Agent when called with only the `-H <host>` parameter information is returned about the version of the agent being used and the OS arch/type. Part of the information is the 'desc=' field.

If this information is missing this is usually due to a missing dependant package.

Prerequisites

Opsview Agent (linux) installed on a remote host.

Symptoms

Running command

/opt/opsview/monitoringscripts/plugins/check_nrpe -H <host>

returns information about the Agent and OS, the `desc=` field is either empty or contains garbage.

The statechanges message queue count starts to grow in numbers, the UI is behind in updating services that have changed state.

Resolution

The `desc=` field is empty or contains garbage as a dependency package is missing on the host the agent is querying. The statechanges tries to process this garbage data and cant so keeps on trying in turn slowing down the processing of valid statechange messages.

Install package `lsb_release` on the querying host and restart the agent

systemctl restart opsview-agent

The `desc=` field will now contain the correct information.