Opsview - Extend Service Check Timeout

To do this, please follow the below:

1. Identify if your service check in question is running on one or more collector servers
   Navigate to your UI and navigate to "Configuration > System > Monitoring Collectors", then under the Collectors tab find your collector in question under the column "Collector" within the "Registered Collectors" section.
2. On the right-hand side of this row will be the "Monitoring Clusters" column that will show you the cluster names for your collectors; filter this column on the collector name shown here to see if one or more collectors are within your cluster of interest
3. If more than one collector is in the cluster, you will need to perform this change on all of them
4. File to edit

/opt/opsview/executor/etc/executor.yaml

1. Change to make
   - add the lines shown at the bottom of these steps 
2. Restart the opsview-executor and the opsview-agent on the same collector(s) where the change has been made

   /opt/opsview/watchdog/bin/opsview-monit restart opsview-executor
   systemctl restart opsview-agent

3. Apply Changes within your Opsview UI
4. Troubleshoot the service check respectively

Lines to add:

• please remember that the indentation is necessary and must be exact
  - the indentation is two spaces on the execution_timeouts line and four space characters on the  service_check line

  execution_timeouts: 
      service_check: 120

If you would like to make these changes permanent, perform a global override of this config as below:

vim /opt/opsview/deploy/etc/user_vars.yml

And add the below lines to the user_vars file, think of this file as a place to hard-code your configuration:

service_check: 120

# Increase the timeouts for various execution steps from the default of 60 seconds
  opsview_executor_config:
    execution_timeouts:
      service_check: 120
      service_check_slow: 240
      host_check: 120
      event_handler: 90
      send_notifications: 75
      instant_command: 120

https://docs.itrsgroup.com/docs/opsview/6.9.2/administration/distributing-functionality/executor/index.html#configuration

---
Further Information: Extending-opsview-agent

Any issues?

• Please contact our Client Services team via the chat service box available on any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide us:

- ANY LOG FILE OR DIAGNOSTICS

- ANY SCREENSHOT

- ANY VENDOR/VERSION OF WHAT THEY ARE TRYING TO CONNECT TO