Related to:

Upgrading to OP5 Monitor 8.3.8, a warning is issued for the license self-monitoring service even with a valid license.

Message "License effectively expires in xxx days (license end date: yyy days)." is shown.

Problem

An warning message is issued for OP5 Monitor license checks.

An example of the warning using"Test this check" on the UI:

USER1_/check_by_snmp_extend --indexname check_op5_license_monitor_days_left --hostname localhost --protocol 2c --community OP5
Result code: WARNING
License effectively expires in 887 days (license end date: 942 days). Please request a new license file.

Possible Cause(s)

OP5 Monitor 8.3.8 introduced a change in check_op5_license (MON-12661; see Release Notes for reference).

The change in check_op5_license was done due to previously-issued licenses whose end dates were far too long in the future. The idea here is to issue a WARNING of the self-monitoring check, in case the installed license has an extended end date, to give customer a chance to request a new license before it stops working. This is because licenses should not have end dates beyond the expiry date of the certificate used to sign them (from the license generation software).

So while the license is technically valid in terms of end date, it may not be guaranteed to work in the back-end when loaded to the software. The new check prevents this from happening by telling you that while your license is still valid in terms of date, you may want to consider a new license with the correct certificates to avoid issues down the road.

Possible Solution(s)

Reach out to ITRS OP5 Monitor Client Services or your account manager to have the license replaced with a newer one.

Related Articles

• How to add a .lic license file to OP5 Monitor

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:

- ANY LOG FILE OR DIAGNOSTIC

- ANY SCREENSHOT

- ANY VENDOR/VERSION OF WHAT THEY ARE TRYING TO CONNECT TO

-Any troubleshooting step already verified from the ones described in this article.