Geneos - How to fix "Could not load remote setup for gateway" error when opening Gateway Setup editor

To resolve this issue, follow the steps provided below:

• Identify the problematic gateway process, you can use the ps command to list running processes.

e.g. ps -ef | grep gateway.

In this example, let's say that the problematic gateway has a process ID of 1341. Highlighted in yellow

• Stop the gateway process. Use the kill command to terminate the gateway process.

e.g. kill 1341 

• Delete the cache folder in the gateway's working directory.

Use the rm command to remove the entire cache directory or specific files.

e.g. rm -rf <path>

Note: Be cautious as deleting the wrong files could affect Geneos functionality. rm -rf is a command that is used to remove files and directories recursively and forcefully.

• Start the gateway up again and test

e.g. ./start_gateway

If this does not resolve the issue, there are additional steps:

• Exit the Active Console
• Bring up File Explorer and change directory into: %AppData%\GatewaySetupEditor (You may do this by pressing Windows + R and run %AppData%\GatewaySetupEditor)

• Remove the cache subdirectory
• Restart your console, connect to the gateway, and try to edit it again

Note: Once deleted, the data cannot be recovered. Please proceed with caution.