Geneos - Why did netprobe crash with the following message: " ERROR: NetProbe Restart Message: IMPORTANT - Contact your support provider; if supported directly by ITRS then mailto:support@itrsgroup.com (0) otherwise your usual support contact " ?

This is a memory protection feature that protects the monitored host against potential memory leaks caused by the Netprobe and/or its plug-ins.

It can also be triggered by plug-ins that start-up later than the original Netprobe start, for example the start of the trading day or similar.

There are two things to do before we can definitively state the cause:

1. Upgrade the Netprobe. The version you are running may be old and there have been too many changes to list including fixes to a variety of plug-ins. You may also check the Release Notes for the versions that contain memory leak fixes.

2. If the issue persists after the upgrade:

Enable the following Netprobe's SAMPLING, SAMPLINGMEM and MEM_UTIL debug settings:
Save the configuration.
Wait for the message or event to happen.
Raise a ticket to https://support.itrsgroup.com/hc/en-us and include the following:
1. Complete Netprobe log file (old and current)
2. Netprobe version and architecture
3. Netprobe OS version
4. Gateway diagnostics file

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Geneos - Why did netprobe crash with the following message: " ERROR: NetProbe Restart Message: IMPORTANT - Contact your support provider; if supported directly by ITRS then mailto:support@itrsgroup.com (0) otherwise your usual support contact " ?

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