Geneos - how to enforce users to enter a comment when using the snooze function?

In Geneos version GA4.10 and above, this option is available under the Commands folder in Gateway Setup Editor.

This article also talks about an alternative method for older Geneos versions. Users can consider to configure a Gateway Rule to raise an alert with the Gateway Snooze Data plugin.

Geneos version GA4.10 and above

In Gateway Setup Editor, users can go to the Commands folder and select the Advanced tab. There is an option named Require Snooze Comments (default is unchecked).

Geneos version GA3.x, GA4.0 to 4.9

Users can enable the Gateway Snooze Data plugin, which will display the comment field as well as other details.

As an example, the following gateway rule would check if a "Manual" snooze type is being used, and if the comment is blank. The Gateway rule in XML file format has been attached.

if path "snooze_type" value like "Manual" and value like "" then
 severity warning
else
 severity undefined
endif

Path alias for "snooze_type":

../cell[(@column="snoozeType")]

Articles in this section

Geneos version GA4.10 and above

Geneos version GA3.x, GA4.0 to 4.9

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