Related to:

Gateway rule, active time, blue

Problem:

Users can define more than 1 gateway rule on a cell, and active time may be configured on one or more of them. Users may wonder when the cell is displayed in blue color on the Active Console (which indicates that it is out of active time). This article explains the default behaviour with an example of 2 rules.

Possible cause:

This is because a cell's active state is a logical OR of the active state of all the rules that affects the cell.

Possible solution:

For computed cells, there is a rule to define its value (let's call rule 1) and another to define the severity (let's call rule 2). Notice that if rule 2 has an active time, and once rule 2 goes outside Active time, the last severity of the cell is retained (normally, it should not have a severity outside active time). This is because a cell's active state is a logical OR of the active state of all the rules that affects the cell. Since the rule 1, which sets the value of the computed cell, is always active the cell severity is not set to inactive when active time ends.

To remove the severity once outside the active time of rule 2, go to the Advanced tab of the rule, untick the "Active time affects cell" option. By default, it is set to true which implies active state of the rule affects the active state of the cell. If this setting is set false then the active state of the rule will not affect the active state of its target cells in any way.

Related article(s):

• Documentation: activeStateAffectsCell setting

If you need further help:

• Please contact our support team via the chat service box on any of our websites or raise a support request.
  
• Make sure you provide us with:
  • Background of the issue or request.
  • Use cases, requirements, business impact, etc.
  • Encountered error messages.
  • Log files or diagnostic files.
  • Screenshots.
  • And other important information relevant to your inquiry.