Opsview - Downtime Manager - Message Queue Rate - METRIC CRITICAL - Messages not being consumed

Symptoms

• METRIC CRITICAL - Messages not being consumed, Publish Rate is 0.00mps,
  Deliver Rate is 0.00mps, Message Count is 1msgs

Cause: downtime apply issue due to duplicate entry for key

Known issue OP-54797

Follow the below steps in the terminal to get around this issue, stop the downtime manager module, purge the downtime-queue queue, and then start it up,
 

/opt/opsview/watchdog/bin/opsview-monit stop opsview-downtimemanager
/opt/opsview/messagequeue/sbin/rabbitmqctl list_queues
/opt/opsview/messagequeue/sbin/rabbitmqctl purge_queue downtime-queue
Purging queue 'downtime-queue' in vhost '/' ...
/opt/opsview/watchdog/bin/opsview-monit start opsview-downtimemanager
/opt/opsview/watchdog/bin/opsview-monit summary -B | grep -i downtime 

Solution: purge_queue opsview-downtimemanager

You may want to then check if the queue has been purged and there should be 0 number of messages in the downtime-queue

/opt/opsview/messagequeue/sbin/rabbitmqctl list_queues | grep downtime
downtime-queue 0

If you have any issues

• Please contact our team via the chat service box available on any of our websites or via email to support@itrsgroup.com
  

Make sure you provide us with:

• - ANY LOG FILE OR DIAGNOSTICS DATA
• - ANY SCREENSHOT
• - ANY VENDOR/VERSION etc