Related to:

Graphical Interface, Nacoma

Problem

On the OP5 web interface icons are missing or not rendering in the browser.

Possible Cause(s)

• Root Cause 1: Missing icons in icon directory
• Root Cause 2: Browser issue

Possible Solution(s)

• Solution Root Cause 1: Check the following directories to  make sure they contain a list of .png files

  /opt/monitor/op5/ninja/application/views/icons
  

  /opt/monitor/op5/ninja/application/media/images

• Solution Root Cause 2: Clear browser cache or check with a different browser

If Issue Persists

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
  
  
• Make sure you provide to us:

- LOG FILE OR IST-DIAGNOSTIC

- SCREENSHOT

- ANY VERSION THAT IS BEING USED

-Any troubleshooting step already verified from the ones described in this article.