Problem: 

There is a known issue in Opsview version 6.11.7 where users are unable to apply scheduled downtime directly to service checks. When attempting to do so, the interface remains stuck on “Loading”, preventing the downtime from being applied.

Diagnosis:

Our Engineering Team is fixing this issue under Jira OP-75953.

• Once fixed, this will be viewable in the Release Notes for that version

Workaround:

While service-level downtime is affected, host-level scheduled downtime continues to work as expected. You may use this as a workaround to place service checks into downtime. Below are the two recommended approaches.

Getting Started

1. Navigate to the host where the service check is configured.
2. Click the hamburger menu next to the host.
3. Select Schedule Downtime.

For example, in the screenshot provided, the host opsview is used to apply downtime to a service check.

From there, configure the downtime schedule and add a comment as usual. You can then choose one of the following methods:
 

• Status-Based Selection
• General Selection

• Via Status Based Selection

  • Select by current service status, then

  

  • Manually select specific service checks

• 

• Via General Selection
  • Select the current host.
  • Choose the service check(s) you wish to place in downtime.
  • Click Add Service Checks.

• 

  The selected service checks will appear in the section below. Review the details, then click Submit to apply the downtime.

  

Related article(s):

• Viewing and canceling downtimes
• Opsview 6.x Known Issues
• Opsview 6.x Release Notes

If you need further help:

• Please contact our support team via the chat service box on any of our websites or raise a support request.
  
• Make sure you provide us with:
  • Background of the issue or request.
  • Use cases, requirements, business impact, etc.
  • Encountered error messages.
  • Log files or diagnostic files.
  • Screenshots.
  • And other important information relevant to your inquiry.