Opsview - Infrastructure Agent Upgrade from 2.5 to 2.6

Problem:

A user encountered an error while attempting to upgrade the infrastructure-agent package from version 2.5 to 2.6. The error output is as follows:

chsh: Shell not changed.
Changing shell for infra-agent.
passwd: Libuser error at line: 124 - Invalid contents of lock `/etc/shadow.lock'.
Locking password for user infra-agent.
passwd: Error (password not set?)
error: %prein(infrastructure-agent-2.6.03251-1.el8.x86_64) scriptlet failed, exit status 255

Error in PREIN scriptlet in rpm package infrastructure-agent
Verifying : infrastructure-agent-2.6.03251-1.el8.x86_64 1/2
Verifying : infrastructure-agent-2.5.01984-1.el8.x86_64 2/2
Installed products updated.

Failed:
infrastructure-agent-2.5.01984-1.el8.x86_64 infrastructure-agent-2.6.03251-1.el8.x86_64

Error: Transaction failed

• Root cause: The infrastructure-agent package installation fails due to a stale shadow.lock file. This lock prevents simultaneous modifications to the password file (/etc/shadow) during the upgrade process. 

Solution:

• The issue was resolved by removing the shadow.lock file located at /etc/shadow.lock directory. 

Related article:

• Upgrading Infrastructure Agent

If you have any further questions:

• Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
  
• Make sure you provide to us:
  • ANY LOG FILE OR DIAGNOSTIC
  • ANY SCREENSHOT
  • ANY VENDOR/VERSION OF WHAT THEY ARE TRYING TO CONNECT TO
  • Any troubleshooting step already verified from the ones described in this article.