Related to:

Database logging not working, database export not working, database icon with a red cross, database error in gateway.log 

Problem

• Database Logging is not working after configure the database logging section in Gateway Setup Editor.

Possible Solutions

• Check the Gateway-DatabaseLogging plugin details to verify status. Click Link 1 in Related Articles section below.
• Check Connection Status value in Gateway-DatabaseLogging plugin. If this displays Not-Connected click Link 2 in Related Articles section below to view Gateway Log for possible errors.

Related Articles

1. https://docs.itrsgroup.com/docs/geneos/current/Gateway_Reference_Guide/geneos_gateway_plugins_tr.html#samplers__sampler__plugin__Gateway-_databaseLogging

2. https://support.itrsgroup.com/hc/en-us/articles/4404599604497-Geneos-My-Gateway-is-not-logging-to-a-database

• If Issue Persists

  • Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
    
    
    
  • Make sure you provide to us

- XML of the database logging section of your Gateway Setup Editor

- gateway.log

-Any troubleshooting step already verified from the ones described in this article.