This article describes how to troubleshoot ODW_STATUS is CRITICAL
Process
1. Log in to the orchestrator as root.
2. Make sure there's no import_runtime and housekeeping process are not running
ps -ef | grep import_runtime
ps -ef | grep housekeeping
3. Check for fatal errors in /var/log/messages
egrep -i fatal messages
4. Check the timings of crontab entries for import_runtime and housekeeping process and adjust as necessary if it is scheduled to run at the same time
crontab -u opsview -l
5. Manually run import_runtime for the data to catchup
Opsview - Run import_runtime manually
If you have any further questions:
- Please contact with our Client Services team via the chat service box available in any of our websites or via email to support@itrsgroup.com
- Make sure you provide to us:
- ANY LOG FILE OR DIAGNOSTIC
- ANY SCREENSHOT
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