Geneos - How do I manually unlock a locked gateway.setup.xml file?

If the unlock or force unlock in the Active Console does not work to unlock the gateway setup, you can do the following steps to manually unlock a locked gateway.setup.xml file.

1. To do this, once you have logged in to the gateway host, log in to a functional account.

2. Go to the gateway config directory of the gateway setup file you want to modify.

  e.g. cd /opt/itrs/gateway2/config/<gateway name>

3. Look for the gateway.setup.xml.lock file in the directory.

   ls gateway.setup.xml.lock 

4. Rename the gateway.setup.xml.lock to a different file name to unlock the gateway.setup.xml file.

   mv -f gateway.setup.xml.lock <renamed filename>

5. You can now go back to the Active Console and do the updates/modifications on GSE then save your changes.

6. After saving, go back to the gateway host and revert back the renamed gateway.setup.xml.lock file to its original filename.

   mv -f <renamed filename> gateway.setup.xml.lock