Diagnostics file

The Gateway diagnostics file contains all of the setup files used by a Gateway (except remote include files). These are essential in replicating and investigating issues.

This feature was introduced in Gateway version GA3.0.21-140801.

Steps to extract

1. Right click the Gateway in question in the Active Console's Gateway Dockable
2. Click the Create Diagnostics command
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3. Check the Active Console's Output Window for the filename (format is: diag-<timestamp>.tar.gz) of the diagnostics file
4. Locate the said file in the Gateway Server. The location of the file is displayed at the last line of the Active Console's output window.
5. Upload it to a support ticket or as requested by the CS Analyst. 

Command is not present/visible

If the Create Diagnostics command is not present in the right-click menu, it is possible that it has been disabled at the Authentication settings (/GATEWAY:createDiagnostics command). Please raise this to the assigned Geneos administrator of the company or organization.