Opsview - Why is my new license key not showing in the UI?

When applying a new license key to an Opsview system that is using another key, the new key may not be reflected in the Subscriptions page under Configuration > My System.

If the subscription details or host count have not been updated to reflect those of your latest license key, you can follow these steps to force Opsview to detect the new key:

1. Log in to the orchestrator as root.
2. Switch to the opsview user using su:

su - opsview

3. Identify the latest license file installed on the system using ls:

ls -ltr /opt/opsview/licensemanager/etc/licenses

4. Move all but the latest license files to a backup directory, e.g.

mv /opt/opsview/licensemanager/etc/licenses/<old_license> /var/tmp

5. Log in to the UI as an administrator and navigate to Configuration > My System > Subscriptions to force the license files to be re-read. If you have this page open already, refresh it.