How to configure a Knowledge Base Article

A Knowledge Base Article is a document that can be reached via a URL. Knowledge Base Articles can be grouped into sets of related information making them easier to organise and maintain.

Create a New KBA set
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Then define the KBA Name and Label
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In URL elements, define the URL of your KBA as literal
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In Targets, define the Xpath of the element where you want your KBA to appear in Active Console. (below xpath is set to every sampler)
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Save it and check Active Console. Right click the sampler and while hovering Knowledge Base you'll see your new KBA. 
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KBA XML:

<kbaSet name="How do I define the Sampler name in the URL of a Knowledge Base Article">
    <kba>
        <label>How do I define the Sampler name in the URL of a Knowledge Base Article</label>
        <urlElements>
            <urlElement>
                <literal>https://support.itrsgroup.com/hc/en-us/articles/115004030349-How-do-I-define-the-Sampler-name-in-the-URL-of-a-Knowledge-Base-Article-</literal>
            </urlElement>
        </urlElements>
        <targets>
            <target>/geneos/gateway/directory/probe/managedEntity/sampler</target>
        </targets>
    </kba>
</kbaSet>

Related to ticket 217074

Reference: https://docs.itrsgroup.com/docs/geneos/current/Gateway_Reference_Guide/geneos_advancedfeatures_tr.html#Knowledge_Base