15:49 UTC | 16:49 CET
Fix for Monitor 7 is pushed to repository.
15:39 UTC | 16:39 CET
Information about how to resolve the problem was published on our knowledge base.
15:19 UTC | 16:19 CET
Fix for Monitor 8 is pushed to repository.
15:00 UTC | 16:00 CET
We identify that there is a problem with an expired certificate on the server issuing the licenses, causing OP5 Monitor instances to act as if unlicensed.
14:27 UTC | 15:27 CET
Information about this issue was published on op5.com.
13:25 UTC | 14:25 CET
We're investigating reports of issues logging onto OP5 Monitor UI displaying message "License signature is invalid: /etc/op5license/op5license.lic".
On February 13, 2019 at 14:21 CET all installations of OP5 Monitor experienced an operation disruption. OP5 Monitor licenses issued an invalid state and error when accessed by the user. The monitoring and notifications system within OP5 Monitor continued to perform but the handling of the error message did not properly communicate this action.
The incident appeared because the license management system that is used to generate license files had a certificate error. The OP5 Monitor license manager did not have a correct exception handling of this issue which caused authentication failures in the OP5 Monitor GUI. We updated the OP5 license manager in OP5 Monitor to correctly handle the authentication failure. The OP5 Monitor self-monitoring may show an error on the license check. This will be updated with the next release of OP5 Monitor.
For more information
For more information on the current fix please see https://support.itrsgroup.com/hc/en-us/articles/360020251153-How-to-solve-License-signature-is-invalid. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended.