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First you need to enable incoming text messages and the event-handler in
Change the setting
incoming = no
incoming = yes
eventhandler = /opt/monitor/op5/smsreceive/smsreceiver/smsreceiver.php
...in the device section (usually GSM1) and restart the smsd service with
smsd restart on EL6, or
systemctl restart smsd on EL7.
When acknowledging a problem via SMS you can use two different approaches:
- Either you just forward (copy-paste) the notification back to the number it came from (called a "dynamic sms")
- or you manually compose a reply (called "static format").
Dynamic sms does not support acknowledgement comments.
If you use the static format, use the following format:
Make sure contact is updated with proper mobile number ('Pager' field in contact form).
Please Note ITRS does not support issues related to GSM modems.