How to integrate Sumerian with ServiceNow
First, you’ll need a set of credentials to connect to the Sync Services, and a set of credentials to connect to Predict Incidents. It’s the same API, but the token will be overwritten when you try to connect to the other app with the same user. Please use <companyname>_testaccount with Sync Services and <companyname>_testaccount_predict with Predict Events.
- It might be best to go to the ‘Manage Tokens’ page and just delete any token related to the SumerianAPI. Then you can start fresh with each app.
- Once that’s complete, then you can go to the SyncServices app, and make sure your properties is set to the production environment:
- You can then log into our API with your <companyname>_testaccount user and the password has been reset to Password10
For Predict Incidents, it’s very similar, you want to make sure the properties is set to Production:
- Then you can log into the API using the <companyname>_testaccount_predict using the password which is the same as above Password10
The final thing is that your redirect uri for the predict incidents app is not pointing at your instance. The fix is very quick though:
- Navigate to System OAuth -> Application Registry, and then click on SumerianPredictEventsAPI
- Change the redirect URL to your Dev Instance of Service Now:
This should get you up and going with both apps! Let me know if you run into any other roadblocks.