How to solve the Sybase client error "cs_ctx_alloc -> CS_FAIL"

Check if your Netprobe or Gateway process has enough file descriptors.
Ensure the Sybase client locales folder and the current session's $LANG variable have no issues.

Check if your Netprobe or Gateway process has enough file descriptors.

Netprobe log entries that show it has insufficient file descriptors:

<Wed Jun 7 18:11:22> ERROR: VERITAS-CLUSTER-SERVER Failed: Problem executing hastatus command to check status of veritas [hastatus -summ]

<Wed Jun 7 18:11:22> ERROR: PROCESSES Could not get the number of logical processors (24)

<Wed Jun 7 18:12:22> ERROR: Failed to execute Processes Gateway - plugin PROCESSES timed out

<Wed Jun 7 18:12:22> INFO: CONMGR Details: checkListenPortActivity(); ; 24; -890; accept() failed;

<Wed Jun 7 18:12:22> ERROR: PROCESSES Could not get the number of logical processors (24)

2. Ensure the Sybase client locales folder and the current session's $LANG environment variable have no issues.

Example error log entry:

<Mon Apr 8 18:29:27> WARN: Event:DatabaseLogging 1554719367.064086 DatabaseLogging /geneos/gateway[@name="MNL_PUGO_GATEWAY_9370"] Connection Failed There was a problem connecting => db error msg: cs_ctx_alloc -> CS_FAIL, db error code: -1 (type: LIBRARY) [-1] cs_ctx_alloc -> CS_FAIL LIBRARY

Things to do:

The SYBASE environment variable must point to the directory where the locales folder is located.
The locales folder must be present.
The current value of the Netprobe/Gateway session's $LANG variable does not match any value in locales/locales.dat. Below shows how to check this:
- Check the session's LANG
  - [sandbox@lawin sybase]$ echo $LANG
    
    en_US.UTF-8
- Get the values in the locales.dat file
  - [sandbox@lawin sybase]$ grep "en_US.UTF-8" locales/locales.dat
    
    locale = en_US.UTF-8, us_english, utf8
    
    locale = en_US.UTF-8, us_english, utf8
    
    locale = en_US.UTF-8, us_english, utf8
To modify the value of the Netprobe/Gateway's $LANG environment variable, add the following command in the Netprobe/Gateway start script:

export LANG=en_US.UTF-8

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