We are pleased to inform you that you can now contact ITRS Client Services via live chat (*).
This facility aims to provide you guidance and quick help whenever possible. If in case your request is considered complex and will take a significant amount of time to solve, we will open a new ticket on your behalf to carry on with our investigation.
Whenever you see the speech bubble next to the Support widget below, it means that we are online and available to talk. Enter your ITRS account email and ask us a question.
If we are not available, you will see a question mark and you will have the option to raise a ticket.
(*) Currently for OP5 Monitor customers, Live Chat is limited to issues concerning support portal access. For any other type of request, we will open a new ticket on your behalf to carry on with the investigation.
Comments
2 comments
Hello Chun, are there any timings or availability hours for the chat support ?
Chat support should be available 24 x 5, however there are times when it we may not be able to get to a chat when it comes in. Each chat will create a ticket in the helpdesk so we will follow up if we have missed one.
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